Terms of service

Terms of Service

Last updated: 16 October 2026

1. About us

This website, truenourishofficial.com, is operated by True Nourish Global LLC, trading as True Nourish ("True Nourish", "we", "us" or "our"). Our business address is 412 West 7th Street, 1159, Clovis, NM 88101, United States. You can contact us at contactus@truenourishofficial.com.

These Terms of Service ("Terms") apply to your use of our website and to every order you place with us. Please read them carefully before placing an order. By using our website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Refund Policy.

2. Using our website

You must be at least 18 years old to place an order. You agree to provide accurate and complete information when placing an order and to keep your account details secure. You must not use our website for any unlawful purpose, attempt to interfere with its operation, or introduce viruses or other harmful material.

We aim to keep the website available and the information on it accurate and up to date, but we do not guarantee that the website will always be available or free from errors.

3. Our products

Our products are food supplements. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Always read the label and follow the directions for use, and do not exceed the stated recommended daily intake. Keep out of the reach of young children.

Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, breastfeeding, taking medication, under medical supervision or have a medical condition, please consult your doctor or another qualified healthcare professional before using any food supplement.

Information on our website is provided for general information only and is not a substitute for professional medical advice. Individual experiences vary.

Product images are for illustration only. Packaging may vary slightly from the images shown.

4. Placing an order

When you place an order, you will receive an email acknowledging that we have received it. This does not mean your order has been accepted. A contract between you and us is formed when we send you an email confirming that your order has been dispatched.

We may decline or cancel an order, for example if a product is unavailable, if there is an error in the price or description of a product, or if we reasonably suspect fraud. If we cancel an order after you have paid, we will refund you in full.

5. Prices and payment

Prices are shown in the currency of your region at checkout. For customers in the United Kingdom, prices are shown in pounds sterling (GBP). Delivery charges are shown at checkout before you pay.

If we discover an obvious error in the price of a product you have ordered, we will contact you to ask whether you wish to continue with the order at the correct price or cancel it and receive a full refund.

Payment is taken when you place your order and is processed securely by our payment providers. We do not store your full card details.

6. Delivery

Delivery times and costs are explained in our Shipping Policy. The products are our responsibility until they are delivered to the address you gave us, or to a safe place or person you nominated. Ownership of the products passes to you once we have received payment in full.

7. Your right to cancel

If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of the day you (or someone you nominate) receive the products, without giving a reason. To cancel, please contact us at contactus@truenourishofficial.com with your order number.

Because our products are food supplements, the right to cancel does not apply to sealed products once they have been unsealed after delivery, as they are not suitable for return for health protection and hygiene reasons.

Full details, including how to return products and how refunds are made, are set out in our Refund Policy.

8. Faulty or incorrect products

We are under a legal duty to supply products that are as described, of satisfactory quality and fit for purpose. If a product is faulty, damaged or not as described, please contact us as soon as possible. Your statutory rights, including your rights under the Consumer Rights Act 2015 if you are in the United Kingdom, are not affected by these Terms.

9. Promotions and discount codes

Promotions and discount codes are subject to the conditions stated when they are offered, cannot be exchanged for cash and may be withdrawn at any time, without affecting orders already placed.

10. Reviews and comments

If you submit a review or comment, it must be honest, lawful and relate to your genuine experience with the product. You must not submit content that is misleading, offensive or that infringes anyone else's rights. We may remove content that does not meet these standards.

11. Intellectual property

All content on this website, including text, images, logos and designs, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

12. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites.

13. Our liability to you

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We supply products for domestic and private use only. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law, including your statutory rights as a consumer.

14. Your personal information

We use your personal information only as described in our Privacy Policy.

15. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control. If such an event affects your order, we will contact you as soon as possible. If there is a significant delay, you may cancel your order and receive a refund for any products you have paid for but not received.

16. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the version published on our website when you placed it.

17. Governing law and disputes

These Terms are governed by the laws of the State of New Mexico, United States. If you are a consumer, you will also benefit from any mandatory provisions of the law of the country where you live, and nothing in these Terms affects your right as a consumer to rely on those provisions. If you live in the United Kingdom, you may bring legal proceedings in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.

If you have a complaint, please contact us first at contactus@truenourishofficial.com. We will do our best to resolve it promptly and fairly.

18. Contact us

True Nourish Global LLC (trading as True Nourish)
412 West 7th Street, 1159
Clovis, NM 88101
United States
Email: contactus@truenourishofficial.com