Returns & Refund Policy

At True Nourish, we want our customers to have a positive experience. To protect both our customers and our business, all return and refund requests are subject to the conditions and procedures below.

Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be excluded or restricted.

14-Day Return Policy

We offer a 14-day return period for eligible products.

Customers must contact us within 14 days of receiving their order if they wish to request a return or cancellation, subject to any statutory rights that apply to their purchase.

For a voluntary return under this policy, the product must:

• Be completely unopened and unused;

• Remain sealed in its original packaging;

• Be in the same condition in which it was received;

• Include the original packaging, seals and labels; and

• Be accompanied by valid proof of purchase and the original order number.

Products that do not meet these conditions may not qualify for a voluntary return, except where applicable consumer law provides otherwise.

Supplements and Sealed Products

True Nourish products are supplements intended for human consumption and are therefore subject to health and hygiene considerations.

We cannot accept the return of supplements that have been opened, unsealed, consumed, partially consumed, tampered with or otherwise used, except where the product is faulty, incorrectly supplied, or applicable law provides otherwise.

Where applicable law permits an exception for sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, the cancellation right does not apply after the product has been opened.

Return Requests Must Be Submitted First

Customers must contact True Nourish before sending any product back.

To request a return, please contact:

contactus@truenourishofficial.com

Please provide:

• Your full name;

• Order number;

• Email address used to place the order;

• Reason for the return; and

• Photographs of the product and packaging where requested.

We may request additional information reasonably necessary to assess the request.

Do not send any product back before receiving return instructions from our customer service team.

Products returned without prior authorization may be refused or may experience delays in processing.

Returns Are Subject to Inspection

Receipt of a returned package does not automatically constitute approval of a refund.

Returned products may be inspected to verify:

• Product condition;

• Whether the original seal remains intact;

• Whether the product has been opened or used;

• Whether the returned product corresponds to the customer's order;

• Condition of the packaging; and

• Compliance with the applicable return requirements.

Where an inspection identifies that a product does not meet the applicable return conditions, the refund may be refused where permitted by law.

Damaged, Incorrect or Faulty Orders

Customers should inspect their order promptly after delivery.

If you believe your product is damaged, defective, incorrect or otherwise does not correspond to your order, contact us at:

contactus@truenourishofficial.com

Please provide your order number and, where appropriate, clear photographs showing:

• The product;

• The packaging;

• The shipping label; and

• Any visible damage or defect.

We may request additional information or evidence reasonably necessary to investigate the issue.

We may also need to investigate the matter with our warehouse, fulfilment provider, manufacturer or delivery carrier.

Where a product is genuinely faulty or does not meet applicable statutory requirements, we will provide the remedy required by applicable law.

Delivery and "Item Not Received" Claims

If tracking information confirms that an order has been delivered, customers should first check:

• Around the entrance and property;

• Any safe place specified by the carrier;

• With other members of the household;

• With neighbours; and

• Any delivery notifications or instructions provided by the carrier.

If the customer still cannot locate the package, True Nourish may open an investigation with the relevant delivery provider.

Customers may be asked to provide reasonable information required to assist with the investigation.

A refund or replacement will not necessarily be issued immediately while a delivery investigation is ongoing.

We may review the carrier's tracking information, delivery confirmation, photographs, GPS or other available delivery evidence before determining the appropriate resolution, subject to applicable law.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered or is returned to us because an incorrect, incomplete or outdated address was supplied by the customer, any additional shipping or handling costs may be taken into account when arranging a replacement or reshipment, where permitted by applicable law.

Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect an order from a collection point after a delivery attempt, we may treat the matter differently from a standard return.

Where additional shipping, handling or return-to-sender costs are incurred, these may be taken into account where permitted by applicable law.

Promotional and Discounted Orders

Promotional, discounted and bundle orders remain subject to applicable statutory consumer rights.

However, eligibility for any voluntary return offered by True Nourish remains subject to the conditions of this policy.

Where an order contains multiple products sold together as part of a promotional bundle, the return of only part of the bundle may affect the promotional price applied to the order.

Where permitted by law, any applicable refund may be calculated taking into account products retained by the customer and the terms of the promotion.

Exchanges

We do not generally offer direct product exchanges.

If you wish to purchase a different product, you may request an eligible return and place a separate order.

Faulty or incorrectly supplied products will be handled in accordance with applicable consumer law.

United Kingdom — Your Statutory Rights

If you are a consumer in the United Kingdom, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of the day you receive the goods, without giving a reason. To cancel, contact us at contactus@truenourishofficial.com with your order number. You must then return the goods within 14 days of telling us you wish to cancel.

This cancellation right does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery. As our products are food supplements, this exception applies once a product has been opened.

Where you cancel within the statutory period, we will refund the price paid, including the standard delivery charge, within 14 days of receiving the goods back or of receiving evidence that you have returned them, whichever is earlier. Unless the goods are faulty or not as described, you are responsible for the direct cost of returning them.

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If a product is faulty or not as described, you are entitled to a remedy such as a repair, replacement or refund, depending on the circumstances. Nothing in this policy affects these rights.

European Union — Statutory 14-Day Cancellation Right

For consumers purchasing from the European Union, statutory cancellation rights may apply to distance purchases.

Where applicable, consumers generally have 14 days from receiving the goods to notify the trader that they wish to cancel, without providing a reason.

The customer may then be required to return the goods within the applicable statutory period.

Certain exceptions apply. In particular, the cancellation right may not apply to certain sealed goods that are unsuitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

Nothing in this policy is intended to remove or restrict any mandatory statutory rights applicable to consumers in the European Union.

Refunds

Submitting a return request does not automatically guarantee a refund.

Where a return is required, the applicable goods must be returned in accordance with the instructions provided by True Nourish.

Once the returned product has been received and, where applicable, inspected, we will process the refund in accordance with the applicable return conditions and consumer law.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may depend on the payment provider, bank or card issuer.

Where a statutory refund deadline applies, True Nourish will comply with the applicable legal requirement.

Return Shipping Costs

For change-of-mind returns, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law.

Where True Nourish is legally required to cover return shipping costs, we will do so.

Fraudulent or Abusive Claims

True Nourish reserves the right to investigate claims where there are reasonable grounds to suspect misuse of the returns or refund process.

This may include:

• Repeated claims relating to the same order;

• Claims involving products that have already been opened or consumed;

• Material discrepancies between the customer's statement and available order or delivery records;

• Repeated claims that orders were not received despite delivery confirmation;

• Returns containing products different from those originally supplied;

• Products returned with missing, damaged or altered seals; or

• Other circumstances reasonably indicating potential misuse of the returns process.

Where appropriate, we may request additional evidence and suspend processing while the matter is investigated.

Nothing in this section limits any statutory consumer rights.

Contact Us

All return, refund, replacement and delivery-related requests should be submitted to:

contactus@truenourishofficial.com

Please include your order number in all communications so that we can locate and review your order efficiently.

True Nourish Global LLC (trading as True Nourish)
412 West 7th Street, 1159, Clovis, NM 88101, United States
Website: truenourishofficial.com

True Nourish reserves the right to update this policy from time to time, subject to applicable law.